Cleopatra | Help Center

CleoCrew - Find Cleaning Jobs

Getting Started

Registering as a CleoCrew Member

Where CleoCrew Sign-Ups Are Currently Open

Understanding Service Types and Expectations

Initial Onboarding Process

Service Guidelines

Deep Cleaning vs. Standard Cleaning: Requirements and Differences

Messaging Clients Off Platform

Professional Attire Guidelines

CleoCrew Pay Floor Guarantee

Understanding Low Ratings and Possible Deactivation

Tools & Supplies

Essential Cleaning Supplies and Their Proper Use

Eco-Friendly Products: What to Use and Why

How to Maintain and Organize Your Cleaning Kit

Billing & Payments

How CleoCrew Payments Are Processed

Tracking Your Earnings and Payment Schedule

Understanding Bonuses and Tips

Understanding Payment Withholding for Refunds

Client Interaction

Handling Special Requests from Clients

Handling Feedback and Ratings

What to Do if a Client Is Unhappy

Policies & Procedures

Attendance and Punctuality Guidelines

Rescheduling and Handling Cancellations

What to Do in Case of an Emergency or Unexpected Delay

Handling Property Damage Incidents

Insurance for CleoCrew Cleaners

Health & Safety

Safe Handling of Cleaning Chemicals

Safety and COVID-19 Protocols

Personal Protective Equipment (PPE) and Its Usage

Dealing with Hazardous or Sensitive Areas

Troubleshooting & Common Issues

Steps to Take if You’re Unable to Enter the Client’s Home

What to Do in Case of Equipment Malfunction

Managing Challenging Cleaning Situations (e.g., Pet Hair, Stains)

How to Update Your Radius and Cleaning Preferences

Professional Development

Tips for Improving Efficiency and Quality

How to Gain Higher Ratings and Client Loyalty

Advancement Opportunities and Specialized Training Programs

Support & Resources

How to Contact Customer Service

Reporting Issues or Concerns with Clients or Work