If You're Running Late
Contact Cleopatra support right away so they can update the client.
Give an estimated arrival time if possible.
Avoid frequent delays, as they can affect future job opportunities.
Example message:
"I’m running late due to traffic. I expect to arrive in 15 minutes. Please inform the client."
If You Need to Reschedule Due to an Emergency
Contact Cleopatra support as soon as possible so the job can be reassigned.
You don’t need to share personal details, just a quick explanation.
Try to avoid last-minute rescheduling when possible.
Example message:
"I have an emergency and won’t be able to make it to my scheduled cleaning today. Please help reschedule or reassign the job."
If an Emergency Happens During a Cleaning
For a medical emergency, call 911 immediately.
If you must leave before finishing the job, notify Cleopatra support right away.
Let the client know calmly and professionally.
Example message to client:
"I’m very sorry, but I have an emergency and need to step away. Cleopatra support will follow up with you to resolve this."
If You Encounter an Unsafe or Hazardous Situation
Leave immediately if you feel unsafe.
Do not confront the client directly.
Contact Cleopatra support to report what happened.
Unsafe situations include:Threatening behavior
Illegal activity
Unsafe or unsanitary conditions
If a Client Causes an Unexpected Delay
If the client is late or not home, wait at least 15 minutes.
Try contacting the client once.
If there’s no response, contact Cleopatra support for next steps.
Don’t wait longer without confirmation from support.
Always stay calm, communicate clearly, and prioritize your safety. Cleopatra’s support team is here to help you handle any emergency or unexpected delay.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.