When to Report an Issue
Client-Related Issues
A client is rude, inappropriate, or unresponsive
You can’t enter the home or the client isn’t there
The client asks for unsafe or off-platform services
The client falsely claims damage
Work-Related Concerns
Hazardous conditions like mold, pests, or biohazards
An injury or unsafe work environment
Technical issues in the app or booking details
Payment or Scheduling Issues
Missing or incorrect payment
Need to reschedule due to emergency
Client changes details last minute
How to Report an Issue
In-App Chat (Urgent Issues)
Use the Cleopatra app’s support chat. Include job details and photos if needed.
Cleopatra Support (Non-Urgent Issues)
For general questions or feedback, message support with your name, job info, and a clear description.
What Happens Next
Support reviews your report and decides next steps
We’ll contact the client if needed
Unsafe jobs may be reassigned
Payment issues are verified and corrected
Best Practices
Report issues as soon as possible
Stay professional and include details
Always put safety first
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.