Why It Matters
All communication must happen through the Cleopatra app or official support channels. This keeps everything transparent, professional, and safe for both you and the client. It also ensures we can protect you if anything goes wrong on a Mission.
Undercover Bookings Are Real
To keep our community safe, Cleopatra staff and executives sometimes book cleanings under real profiles to check for professionalism and rule-following. If you’re caught giving out your number, social handles, or asking a client to “book you directly,” you’ll be permanently removed from the platform.
What Counts as Off-Platform Messaging
Avoid doing any of the following:
Giving out your personal phone number, email, or social media
Asking clients to rebook you outside of Cleopatra
Suggesting payment off the app
Leaving handwritten notes with your contact information
Even if a client offers to contact you directly, politely decline and remind them to use the app. This protects you and the client.
How to Handle Client Messages About Booking You Directly
If a client says they want to “skip the app next time,” you can say:
“Thank you so much! I really appreciate it. For everyone’s safety, I can only take bookings through Cleopatra. Hope to see you on another Mission soon!”
Reporting Off-Platform Requests
If a client asks you to go off platform:
Politely decline
Report it to Cleopatra support through the app right away
We’ll take it from there. Protecting the integrity of the platform keeps it safe and fair for all CleoCrew members.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.