Understanding Special Requests
Special requests can include:
Using a specific cleaning product provided by the client
Focusing on a certain area of the home (like deep cleaning a bathroom or kitchen)
Giving extra attention to pet hair or allergen-sensitive spaces
Cleaning inside appliances, cabinets, or drawers
Changing bed linens or organizing lightly cluttered areas
Confirming Requests Before Starting
Before you begin:
Check the booking notes for any client requests
Clarify what they want when you arrive
If the request is small, go ahead and do it
If it’s a bigger task, use your judgment and complete it if you can. Cleopatra always averages your pay to about $20 per hour, so if a job takes longer, you’ll be fairly compensated
When to Accept or Decline a Request
Requests You Can Accept:
Any cleaning-related task that’s safe and reasonable
Using safe, client-provided cleaning products
Spending extra time on a specific area if the client requests it
Requests You Should Decline:
Tasks that are unsafe or unrelated to cleaning (like lifting heavy furniture, pest control, or repairs)
Using hazardous chemicals or unsafe tools
If you can’t take on a request, explain why and suggest the client contact Cleopatra support to adjust their booking.
Communicating with Clients
When a client makes a request:
Acknowledge it so they know you understand
Be clear about what you can take care of today
Stay polite and professional, even when you need to decline something
Reporting Unusual Requests
If a client asks for something unsafe, inappropriate, or unrelated to cleaning:
Politely decline and explain it’s not included in Cleopatra’s services
If the client continues to push, contact Cleopatra support right away
Cleopatra trusts you to use good judgment. Handle requests kindly, go the extra mile when you can, and remember, your time is always valued fairly.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.