What to Do Immediately After Damage Occurs
Stay calm and assess the situation carefully.
Never hide or ignore the damage. Transparency is key.
Take clear photos of the damage to document what happened.
Notifying the Client
Inform the client as soon as possible in a calm, professional way. Apologize sincerely, but don’t admit fault before speaking with Cleopatra support.
Example message:
"I want to let you know that while cleaning, I accidentally knocked over your vase. I sincerely apologize. I’ve already contacted Cleopatra support, and they’ll follow up with you to resolve this."
Contacting Cleopatra Support
Report the incident to Cleopatra support right away. Include photos, a short description of what happened, and any details the client mentioned about the item.
Example message to support:
"I accidentally knocked over a glass vase while cleaning at [client’s name] home. I have informed the client and taken photos. Please advise on the next steps."
If the Client Claims Damage That Didn’t Occur
Stay calm and professional.
Do not argue or accuse the client.
Contact Cleopatra support immediately and share your account of what happened.
Always take photos before leaving a job to protect yourself from false claims.
Preventing Property Damage
Be mindful of fragile items and avoid placing cleaning supplies near them.
Use gentle methods on delicate materials or surfaces.
Move carefully around décor, furniture, and valuables.
Always ask before cleaning antiques, collectibles, or electronics.
If you ever cause or are accused of causing damage, report it immediately. Quick communication and professionalism help Cleopatra handle the situation fairly and protect your standing on the platform.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.