Understanding How Ratings Work
Clients rate their experience based on punctuality, thoroughness, professionalism, and overall satisfaction.
High ratings can lead to more repeat bookings and better job opportunities
Consistently low ratings may affect your ability to receive new jobs
How to Respond to Feedback
Positive Feedback
Thank the client for their kind words
Notice what they appreciated and repeat it in future jobs
Strong ratings boost your visibility and earning potential
Constructive Criticism
Stay professional and open-minded
View it as a learning opportunity, not personal criticism
If something was missed, acknowledge it and improve next time
Unfair or Negative Feedback
Stay calm and professional, even if you disagree
Never argue with the client
Contact Cleopatra support if you believe the feedback was unfair
Preventing Negative Feedback
Follow client instructions carefully
Double-check your work before leaving
Communicate clearly if a task can’t be completed
Arrive on time and maintain a positive, respectful attitude
If a Client Requests a Re-Clean
If a client isn’t satisfied, Cleopatra will review the case to decide if a re-clean is appropriate.
If asked to complete one, treat it as a chance to correct the issue
A successful re-clean can rebuild trust and protect your rating
Consistent professionalism, communication, and attention to detail are the best ways to keep your ratings high and your schedule full.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.