Stay Calm and Listen
If a client isn’t satisfied, listen carefully and let them explain.
Avoid interrupting or getting defensive.
Example: “I appreciate your feedback. Can you let me know which areas you’re concerned about so I can address them?”
Clarify the Issue
Ask for details about what was missed or done incorrectly.
If it’s a misunderstanding, explain the difference between Standard Cleaning and Deep Cleaning.
Example: “Standard cleaning covers surface-level tasks, while deep cleaning includes inside appliances and cabinets. I can note that for next time.”
Offer a Solution
If it’s a quick fix, handle it on the spot.
If it requires more time, explain that it may need a rebooking.
If the client still isn’t happy, let them know Cleopatra support can help.
Example: “I’d be happy to go over this area again before I leave. Let me know what you’d like me to focus on.”
When to Contact Cleopatra Support
The client refuses reasonable solutions or continues to complain
The client asks for a refund, discount, or re-clean after the job
You receive a review that seems unfair or inaccurate
You feel uncomfortable or the situation escalates
Preventing Future Issues
Confirm expectations at the start of each job
Double-check your work before leaving
Communicate clearly about what’s included in the booking
Use feedback to improve for next time
Handling unhappy clients with patience and professionalism builds trust and keeps your reputation strong. If you ever need help resolving a concern, reach out to Cleopatra support.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.