How to Gain Higher Ratings and Client Loyalty

Be punctual. Clients expect you to start at the scheduled time.

Have all supplies ready and stocked before arriving.

Review client notes and special instructions before beginning the job.

Greet clients politely and confirm any specific requests.

Keep communication clear, respectful, and short.

Let clients know when you’ve finished so they can review your work.

Make high-traffic areas like kitchens, bathrooms, and floors shine.

Double-check mirrors, baseboards, corners, and under furniture.

Straighten cushions and organize surfaces for a clean, finished look.

Don’t move or touch personal items unless asked.

Keep noise low if the client is home.

Respect privacy by avoiding closed rooms or personal belongings.

Thank clients for good feedback and stay consistent.

Accept constructive feedback professionally and improve where needed.

If a rating feels unfair, report it to Cleopatra support, but always remain polite.

Consistency builds trust and rebookings.

Remember client preferences for future visits.

Be friendly but professional. Good relationships create loyal clients.

The more clients rebook you, the more you can build your own schedule and earn steady income.

Missing spots: Always do a final walkthrough.

Arriving late: Notify support immediately if delayed.

Incorrect product use: Aim for balanced, streak-free results.

Leaving supplies or trash: Always leave the space clean and organized.