How Ratings Work
After each cleaning, clients rate their experience from 1 to 5 stars. This feedback helps Cleopatra track performance, reward top-rated CleoCrew members, and maintain trust with clients.
What Happens if Your Rating Drops
If your average rating falls below 4.2, your account may be reviewed for deactivation. This means:
You may temporarily stop receiving new job offers
Cleopatra support will review recent feedback and client comments
If poor performance is confirmed, your account may be permanently removed from the platform
How to Improve Your Rating
Follow the Cleopatra Method™ for every cleaning
Arrive on time and communicate clearly with clients
Pay attention to small details like baseboards, mirrors, and high-touch areas
Always be polite, professional, and respectful
Review client notes carefully before starting a job
How to Appeal or Request Feedback
If you believe your rating is unfair or based on a misunderstanding, contact Cleopatra support. We’ll review the job details and the client’s feedback to make sure everything is handled fairly.
Cleopatra values reliable, high-performing CleoCrew members. Staying above a 4.2 rating helps you qualify for more bookings, better opportunities, and long-term success on the platform.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.