1. Check Before Your CleoCrew Member Leaves
If you’re home as the cleaning wraps up, take a quick look around. If something was missed or not quite right, let your CleoCrew member know before they leave. They’ll be happy to fix it on the spot.
Your cleaning officially ends when you share your completion code, so this is the perfect time to make sure everything looks great.
2. Contact Support if You Notice Something Later
If you catch an issue after your cleaner has left, message support through the app.
When you reach out, include:
A short description of what’s wrong
Photos, if possible
Your booking details (date and time)
We’ll review it quickly and take care of it under our Happy or Free Guarantee.
3. How We Make It Right
Depending on what happened, we’ll find the best solution. That might include:
Simple tips for small fixes
A follow-up cleaning if something big was missed
A full or partial refund under our guarantee
Our goal is simple. Every client should finish their cleaning feeling happy, confident, and taken care of.
4. Tips for Next Time
To help us get it right every time, include any special requests when booking. Share preferences or priorities with your CleoCrew member before they start, and leave feedback in the app after the cleaning so we can keep improving.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.