1. If a CleoCrew Member Finds Something
If your CleoCrew member finds a lost item during a cleaning, they’ll leave it somewhere safe and visible, such as the kitchen counter or entryway table.
If it appears valuable, like jewelry, cash, or important documents, they’ll also notify our support team so we can contact you through the app.
CleoCrew members are never allowed to remove items from your home. Anything found will always stay on-site.
2. If You Think Something Is Missing
First, take a moment to check around your home. Items can get moved during dusting or tidying.
If you still can’t find it, message support through the app with a description of the item. We’ll reach out to your assigned CleoCrew member to see if they noticed anything during your cleaning.
All CleoCrew members are background checked before joining the platform, and we take these matters seriously.
If you believe something may have been stolen, contact support right away. We’ll help review what happened and, if appropriate, guide you on filing a police report.
3. What Cleopatra Will Do
If the item is located, we’ll let you know right away and help coordinate next steps.
If the CleoCrew member doesn’t recall seeing it, we’ll review the situation with you and do our best to assist. While Cleopatra isn’t responsible for lost items, we’ll always cooperate and support you in resolving the issue.
4. Tips to Prevent Lost Items
Before your cleaning begins, put away valuables like jewelry, keys, cash, or personal documents in a secure place.
If there’s anything sensitive you want us to be extra careful around, add it in your booking notes or mention it to your CleoCrew member before they start.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.