Assess the Issue
Start with basic troubleshooting: check if it’s plugged in, powered on, and not clogged or blocked.
If it’s a small issue, fix it on the spot and continue cleaning.
Example:
If a vacuum stops working, check the outlet, empty the canister, and clean the filter to restore suction.
Use an Alternative Cleaning Method
If the equipment can’t be fixed, use a backup option to finish the job.
Vacuum malfunction: Use a broom and dustpan for hard floors
Mop malfunction: Use microfiber cloths or towels to clean floors by hand
Spray bottle issue: Pour the cleaner directly onto a cloth
Inform the Client (If Necessary)
If the malfunction affects the cleaning result, let the client know politely and explain what you did instead.
Example message:
"My vacuum stopped working during your cleaning, so I swept the floors as best as I could. I’ll let Cleopatra support know in case any follow-up is needed."
Contact Cleopatra Support
If you can’t complete the job properly, contact Cleopatra support right away. Share what happened and any steps you took to fix or work around it.
Example message to support:
"I’m at [Client’s Name]’s home, and my vacuum isn’t working. I swept the floors as a backup, but I wanted to check if there are any next steps I should follow."
Prevent Future Equipment Issues
Check and clean your tools regularly
Bring backup items like cloths, mop pads, or a broom
Keep batteries charged for cordless tools
Replace worn-out equipment before it fails during a job
Taking care of your equipment keeps jobs running smoothly and helps maintain professional standards. If you need tool recommendations, contact Cleopatra support for guidance.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.