Why This Happens
Sometimes all nearby CleoCrew members are booked or still reviewing new requests. Most bookings are accepted shortly before the scheduled time.
What You Should Do
Message support through the app.
We can:
Alert nearby CleoCrew members
Prioritize your request
Suggest the soonest available time
Don’t Cancel Right Away
If you still want your cleaning, do not cancel. Canceling removes your request from the system and resets your place in line.
Key Reminder
Your booking is still active
A CleoCrew member may accept it soon
Support can assist if timing is urgent
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.