When Payment May Be Withheld
Payment may be withheld if a client receives a full or partial refund because the cleaning didn’t meet Cleopatra’s professional standards. Examples include:
Missed areas or incomplete tasks
Rushed work or lack of attention to detail
Laziness or failure to follow the Cleopatra Method™
Clear client dissatisfaction caused by poor-quality service
When Payment Is Not Withheld
You will still be paid if the issue is beyond your control. Examples include:
Scheduling or pricing errors
Client expectations outside the booked service
Unreasonable or unrelated complaints
Minor issues that could be fixed with a touch-up or re-clean
How Cleopatra Reviews Refund Cases
Support reviews the client’s feedback, booking notes, and any photos provided
CleoCrew members may be asked to share their side of the situation
A fair decision is made based on all available details
How to Protect Yourself
Always follow the Cleopatra Method™ for consistent, high-quality cleaning
Double-check your work before leaving the client’s home
Read and follow booking notes and special instructions carefully
Communicate clearly if something cannot be completed
Contact Cleopatra support immediately if any challenges come up
Cleopatra only withholds payment when there’s clear evidence of poor performance. Every case is reviewed carefully and fairly to protect both clients and CleoCrew members.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.