How It Works
If you’re not happy with your cleaning, let us know within 24 hours. We’ll review what happened and work to make it right fast.
Depending on the situation, we’ll either:
Send a CleoCrew member back for a free touch-up
Offer a credit toward your next cleaning
Give you a full refund if we can’t make it right
What Qualifies for the Guarantee
The guarantee applies to all standard and deep cleanings booked directly through the Cleopatra app. Just make sure to report any issues within 24 hours of your cleaning being marked complete.
We’ll ask for a few quick details like photos or notes so we can understand what went wrong and fix it fast.
What’s Not Covered
The guarantee doesn’t apply to:
Homes with active pest infestations, mold, or biohazards
Add-ons that weren’t booked but requested after the cleaning
Issues caused by heavy clutter, blocked areas, or inaccurate booking details
Why It Matters
We believe trust is built on results. If we can’t deliver the level of clean you expect, we’ll make it right or you won’t pay. Simple as that.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.