Identifying Hazardous or Sensitive Areas
These may include:
Mold growth in bathrooms, basements, or areas with water damage
Pest infestations such as bed bugs, cockroaches, or rodents
Biohazards like blood, bodily fluids, or medical waste
Strong chemical fumes from prior cleanings or improper product use
High-value or fragile items such as antiques, artwork, or glass décor
What to Do If You Encounter a Hazard
Mold Growth
Do not clean large mold infestations, they require professional remediation
Small mold spots (like in bathrooms) can be cleaned with safe cleaners and ventilation
Report significant mold issues to Cleopatra support before continuing
Pest Infestations
Stop cleaning and leave the area immediately
Do not attempt to clean or treat the infestation
Report the issue to Cleopatra support right away
Biohazards (Blood, Bodily Fluids, Medical Waste)
Do not clean biohazards under any circumstance
Avoid contact and notify Cleopatra support immediately
If the client requests biohazard cleanup, explain that Cleopatra does not offer this service
Strong Chemical Fumes or Unventilated Spaces
Increase airflow by opening windows and doors
If fumes cause irritation or dizziness, step outside for fresh air
Wear gloves and a mask when working with strong cleaners
High-Value or Fragile Items
Avoid touching or moving delicate or antique items unless absolutely necessary
Explain risks to the client if cleaning near fragile areas
Ask the client to move valuable items before you begin
When to Contact Cleopatra Support
If you encounter unsafe or unhealthy conditions
If a client asks you to clean biohazards, pest-infested, or mold-heavy areas
If you accidentally damage something valuable
If you ever feel unsafe or uncomfortable in a client’s home
Best Practices for Handling Sensitive Areas
Assess the space before starting the job
Use gloves and a mask in dusty or fume-heavy environments
Communicate openly with clients about safety concerns
Leave hazardous areas untouched and contact support immediately
Your safety comes first. If you’re ever unsure or uncomfortable about a situation, stop working and contact Cleopatra support for help.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.