When a Client Wants to Reschedule
If a client asks to change their appointment, all scheduling changes must go through Cleopatra support, not directly with you.
If a client messages you, politely explain that Cleopatra handles all scheduling.
If they want to move the job later the same day, contact support first before agreeing.
Example response:
"I’d be happy to help, but all scheduling changes need to go through Cleopatra. Please reach out to support and they’ll take care of it."
When a Client Cancels
If a client cancels before you arrive, you’ll be notified in the app and no action is needed.
If a client cancels after you’ve already arrived, stay polite and professional, then contact Cleopatra support immediately.
If you notice a client canceling often, report it so support can track the pattern.
Client Cancellation Policy
More than 24 hours before the appointment: The client gets a full refund and you aren’t paid.
Less than 24 hours before the appointment: You receive $20 and the rest is refunded to the client.
Less than 8 hours before the appointment: You receive half of the total service cost.
Less than 3 hours before the appointment: You receive the full service cost and the client isn’t refunded.
If You Need to Reschedule
If something comes up and you need to change your schedule, contact Cleopatra support as early as possible.
Frequent rescheduling can affect your reliability and reduce future job offers.
Always try to give an alternate time or date when you reach out.
If You Need to Cancel
If you must cancel a job, contact Cleopatra support right away.
Avoid last-minute cancellations whenever possible since they hurt your completion rate and can lower how many jobs you receive.
Emergencies happen, but always communicate quickly and honestly.
No-Shows and Late Cancellations
Missing a job without notice (a no-show) can lead to suspension or removal from Cleopatra.
If an emergency prevents you from attending, contact support immediately. Always update support if you’re running late or cannot make it.
Staying Professional with Scheduling
Plan ahead to avoid cancellations or reschedules
Communicate clearly with both support and clients
Follow Cleopatra’s scheduling rules to stay in good standing
Being dependable and professional keeps clients happy and helps you earn more consistent, high-quality bookings.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.