Importance of Attendance and Punctuality
Clients count on you to arrive as scheduled and finish within the booked timeframe. Being late or canceling last minute can hurt your reputation and may affect your access to future jobs on Cleopatra.
Arrival Expectations
Arrive on time, ideally a few minutes early to set up
Review booking details in advance to confirm the address and any client notes
If you’re running late, notify both the client and Cleopatra support right away
Late Arrivals
If an unexpected delay happens:
Let the client know immediately and give an estimated arrival time
Contact Cleopatra support if the delay is significant
Repeated lateness can lead to fewer job offers or removal from the platform
Cancellations and No-Shows
If you need to cancel, contact Cleopatra support as soon as possible
Avoid canceling last minute — it hurts client trust
No-shows (missing a job without notice) can lead to suspension or permanent removal
Best Practices for Staying on Schedule
Plan your route ahead and check traffic before leaving
Keep your cleaning kit packed and ready to go
Stick to the booked time window
If a client asks for more time, let them know they can extend the cleaning through Cleopatra
If You Can’t Complete a Job
If an emergency comes up, contact Cleopatra support right away
If you finish early, double-check your work before leaving to ensure everything’s complete
Punctuality and reliability show clients they can trust you. The more dependable you are, the more opportunities you’ll have to grow with Cleopatra.
Contact Our Team
You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.