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NEWCOMER Coupon Terms and Conditions

The NEWCOMER coupon gives new clients 50 percent off their first cleaning when booking through the Cleopatra app. Here are the full terms so everything is clear and transparent.

Alexander Varughese avatar
Written by Alexander Varughese
Updated over 3 weeks ago

What the Coupon Does

  • Takes 50 percent off your first cleaning, automatically applied to the full cleaning subtotal.

  • Applies to all cleaning items and add-ons, plus the platform fee.

  • Does not apply to tips.

Eligibility

  • Must be a brand-new Cleopatra client.

  • Can only be redeemed once per household.

  • Cannot be transferred, reused, or given to another account.

How to Redeem

  • NEWCOMER can be redeemed only inside the Cleopatra app.

  • Enter the code on the Payment page during checkout.

  • The discount must be applied before you finalize your booking.

  • Support cannot add the code afterward or apply it manually.

Exclusions

The discount applies to everything in the booking except:

  • Tips

That’s it. The coupon applies to rooms, add-ons, the platform fee, and any other charges tied to the booking.

Cancellation Rules

  • If you cancel the booking, the code is not reissued.

  • If you reschedule the same appointment, the discount stays active.

  • If Cleopatra cancels due to an issue on our end, we may reinstate the code after review.

Misuse

We may reject or remove the coupon if:

  • Multiple accounts are created to reuse the offer

  • The household has already used the NEWCOMER code

  • Fraud or abuse is detected


Contact Our Team

You can contact Cleopatra support at [email protected], +1 (888) 265-4440, or through the in-app chat.

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